Emotion AI is revolutionizing the retail industry, allowing businesses to understand and respond to customers’ emotions, whether in physical stores or online. While many consumers embrace AI for more personalized experiences, it’s essential to infuse AI with an emotional human touch for consumer-friendliness. Emotion AI helps retailers analyze customer engagement, store layout, and emotional responses. Retailers must prioritize transparency and ethics to earn customer trust. The fashion industry, both online and offline, is poised to benefit from the growth of emotion AI, enhancing the overall retail experience.
Fun Fact : Gartner predicts that by 2020, 85% of customer interactions in retail will be managed by AI.